Project Manager – PAS Sustainment

Project Manager - PAS Sustainment

N/A Id: 19387 - Contract

Client: PHSA
Job Title: Senior Project Manager - Operational Transition and Sustainment (SOW20240703GD) 
Location: remote  
Duration: 6 months + 3 x 6 months' extensions 
Start Date: ASAP 
Submission Due Date: July 10
Company Website:

Project Info: 

Primary Care Digital Enablement (PCDE) seeks to create an integrated, well-coordinated system of team-based primary and community care. The PCDE portfolio integrates digital tools to help transform the way primary care services are provided to British Columbians, better supporting providers, and improving access and the overall patient experience.

The PCDE portfolio also provides solutions which support patients and providers by streamlining workflows, while adding capacity in the system, increasing continuity of care, and information sharing, reducing administrative burdens to providers and increasing access to secure patient information.

Job Description: 

The main purpose of this role is to lead the development and implementation of an effective target operating model to transition the Provincial Attachment System suite of products from Implementation to Operations.

This includes designing and executing a robust business case, managing the transition process, securing funding through a well-defined Sustainment Budget Model, establishing governance, defining sustainment team structures and outlining the resources required to ensure smooth operational integration.

The role requires strong project management, strategic planning, stakeholder engagement, and change management skills to achieve successful outcomes in a complex healthcare environment.

The Project Manager is responsible for, but not limited to:

  • Conduct a thorough needs assessment and engage stakeholders to gather input.
  • Design a detailed operating model framework with roles, responsibilities, and processes.
  • Conduct market research and feasibility studies to support the business case.
  • Articulate strategic objectives, benefits, and expected outcomes in the business case.
  • Estimate costs, resources, and timelines required for implementation and present the business case to stakeholders and decision-makers.
  • Develop an implementation plan with milestones, timelines, and resource allocation, establishing governance structures and coordinating cross-functional teams.
  • Develop a change management strategy and communication plan, providing training and support for team members on the new operating model.
  • Develop and manage project plans (schedule, risk, etc.) with input from team members and stakeholders, emphasizing operational transition and preparing project status reports and dashboards highlighting transition milestones and readiness.
  • Develop project charters, business cases, and decision documents with a focus on sustainability, collaborating with Workstream Leads to manage change requirements specific to transition.
  • Manage project scope changes and obtain necessary approvals for readiness, oversee Project Team performance especially tasks related to transition, and monitor project execution and transition progress.
  • Assist the Finance Team with project financials, focusing on transition and sustainment costs, and monitor and report on resource usage, addressing team needs.
  • Identify, track, and escalate issues and risks impacting readiness, document findings and recommendations related to transition to Operations, ensure smooth transition of project deliverables to Operations, and facilitate training sessions for operational teams.
  • Conduct readiness assessments to meet requirements before handover, develop and implement operational policies, procedures, and governance frameworks, and manage financial transition activities including budget finalization and expenditure tracking, identifying, assessing, and managing risks to minimize disruptions, coordinating change management processes for updates and improvements.
  • Perform other assigned duties as needed.

A level of education, training, and experience equivalent to a Bachelor’s degree in Information Technology, Business Administration, or a related field, including training and/or experience in leading, managing, and coordinating the integration of multiple technologies:

    • Five (5) years of recent, related experience in project management, with a strong emphasis on successfully transitioning project teams into operations and sustainment, setting up operational frameworks, and ensuring smooth transitions.
    • Facilitating and managing consultation processes with diverse stakeholder groups, including within the vendor community.
    • Strong project and product management skills, adept at managing multiple Agile projects simultaneously.
    • Proficiency in Agile and waterfall project management concepts, practices, and deliverables.
    • Proven ability to navigate and deliver results in a large and complex healthcare environment.
    • Solid understanding of integrating various technologies within a provincial health ecosystem to deliver services.
    • Effective coordination and management of complex projects spanning multiple vendors and stakeholders.
    • Excellent verbal and written communication skills, capable of explaining concepts to non-experts and building consensus among diverse stakeholders.
    • Ability to coordinate, prioritize, and efficiently complete multiple tasks.
    • Exceptional proficiency in MS Office applications.

Preference will be given to candidates who have:
    • Direct experience working within the BC Health Sector, demonstrating familiarity with its unique operational challenges.
    • Experience or working knowledge of population and public health, contributing to a holistic understanding of healthcare service delivery.
    • Previous involvement in large-scale provincial clinical transformation projects, showcasing the ability to manage significant operational changes.
    • Strong forward-thinking, analytical, interpersonal, and problem-solving skills essential for addressing complex operational issues.
    • Demonstrated clear patterns of professional and personal development, indicating a commitment to continuous improvement.
    • Project Management Professional (PMP) designation, underscoring a high level of project management competence and commitment to industry standards.
    • Information Technology Infrastructure Library (ITIL) certification, demonstrating a strong commitment to IT service management excellence and operational efficiency through adherence to industry best practices.
All contracted resources are expected to provide their own tools for effective remote work at their remote working location, including computers and mobile devices. PHSA will not be providing equipment to external resources during the contract duration, but will provide tools, software, applications, and access for remote work.

All vendors and consultants are required to be in Canada and work in line with Pacific Time (PT).

Working outside of Canada will need approval even on a short term/temporary basis.