Business Analyst – Voice

Business Analyst - Voice

N/A Id: 15835 - Contract

IT/IQ Tech Recruiters is seeking a Business Analyst – Voice to join our client in Vancouver, BC.


Why work with our client?

  • Competitive rates
  • Centrally located
  • Transit accessible



  • Site discoveries including business requirements gathering and analyses
  • Conduct on-site/in-person phone training sessions
  • Test and validate system
  • Assist in cut-over support and post implementation support
  • Collaborate and coordinate with PHSA technology services, 3rd party vendor(s) and clinical/business site leaders on the site audit and technical deployment, such as:
    • Provide onsite access to the various end-user and communication room spaces, without delay, so the phones can be replaced in a time-efficient manner
    • Assist in getting security clearances and access to restricted spaces as required to replace phones
    • Assist in equipment deliveries
    • Assist in placing phones and phone removals
    • Coordinate changes including downtime and system cutover
  • Develop Microsoft Teams Voice training plan and materials (e.g. manual, quick reference guides, video, etc.)
  • Develop Go-Live materials and operation transition materials
  • Conduct benefits evaluation


Top Skills Required

  • Stakeholder engagement, process development, change management, business analysis
  • Training and support including during cut-over and post implementation
  • Voice and communications business requirements and systems analysis including technical solution design and migration
  • Solution adoption and operation transition
  • Telephony systems (e.g. NEC, Nortel/Avaya, Cisco)
  • Advance Microsoft Office Suite (e.g. Excel, Word, etc.)
  • Microsoft Teams Voice and Teams Help
  • Must be legally eligible to work in Canada


Why work with us?

  • Build a long-term relationship with an experienced recruitment expert
  • Access to the ‘hidden’ job market – opportunities across Canada that aren’t posted on job boards
  • Get a high-level understanding of market dynamics affecting your industry
  • Gain insight into the culture of the company you’re applying for before submitting your profile


About Us

IT/IQ Tech Recruiters provides contract and permanent IT recruitment services to employers across Canada. We have a specialized approach to recruiting, segmenting our recruitment teams into specialty practice areas focusing on Development, PMO, Infrastructure and BI/CRM/ERP skill sets.

This approach enables our recruiters to become specialists; they know the market and work hard to understand each candidates’ capabilities, goals, career ambitions and quickly present them with the best possible opportunities.  We are committed to helping candidates develop their careers and to helping our clients grow their business and complete important projects successfully.


We create opportunities for IT Professionals to empower business.