Deskside Support Technician

Deskside Support Technician

20-04-21
Infrastructure Id: 15416 - Permanent

IT/IQ Tech Recruiters is seeking a Deskside Support Technician to join our client in Melville, New York.

 

Why work with our client?

  • Competitive rates
  • Centrally located
  • Transit accessible

 

Responsibilities

  • Field incoming requests to the Service Desk to ensure courteous timely and effective resolution of end users issues and requests
  • Be the point of contact, to provide support to customer and internal systems, including troubleshooting, escalations, alerts from monitoring, monitoring the close out and resolution of issues
  • Coordinating resolution of issues with computers, printers, attached instruments and associated software
  • Providing an audit trail of tickets and a brief description of how problems were resolved
  • Run network cabling and drops as needed
  • Relocate PCs and PC equipment
  • Support IT team members in the support, testing and training of the user base on technology and software
  • Installation and configuration of hardware, software and peripherals
  • User and Group management in Active Directory and Console One
  • Ongoing communication with staff and prompt response to inquiries, resolution to their request, problem or progress.
  • Training of staff – new users, application training/support including Microsoft applications.
  • The employee shall implement the Laboratory Quality Policy and perform their duties in accordance to existing project specific requirements, current Test Methods, study plans and Standard Operating Procedures (SOP).

 

Top Skills Required

  • Applications: MS Office 2000 to 2016, Adobe Acrobat/Reader, Internet Browsers Operating Systems: Windows XP, Windows 7, Windows 10
  • Comp Sci Degree
  • A+ Hardware and Software, Net+, MCP
  • Must be legally eligible to work in Canada

 

Why work with us?

  • Build a long-term relationship with an experienced recruitment expert
  • Access to the ‘hidden’ job market – opportunities across Canada that aren’t posted on job boards
  • Get a high-level understanding of market dynamics affecting your industry
  • Gain insight into the culture of the company you’re applying for before submitting your profile

 

About Us

IT/IQ Tech Recruiters provides contract and permanent IT recruitment services to employers across Canada. We have a specialized approach to recruiting, segmenting our recruitment teams into specialty practice areas focusing on Development, PMO, Infrastructure and BI/CRM/ERP skill sets.

This approach enables our recruiters to become specialists; they know the market and work hard to understand each candidates’ capabilities, goals, career ambitions and quickly present them with the best possible opportunities.  We are committed to helping candidates develop their careers and to helping our clients grow their business and complete important projects successfully.

 

We create opportunities for IT Professionals to empower business.