IT/IQ Tech Recruiters is seeking a Business Applications Lead to join our client in Vancouver, BC.
Why work with our client?
Ensure effective and timely application administration and maintenance. Lead, and as needed – actively support application configuration, permissions/rights management, and data management while proactively conducting preventative maintenance tasks for various systems, installing application patches, and planning and deploying upgrades with secondary support from Quality Assurance (QA) function.
Deliver best-in-class service and support. Proactively monitor as well as respond to systems, applications and other client problems by investigation and taking corrective actions. Provide hands-on, interactive end user support through multiple mediums. Look to proactively reduce support incidents through services such as training. Liaise and escalate with internal and external (Vendor) support systems as needed.
Establish, monitor, and report on service level objectives (SLAs), Quality Assurance results, releases and other IT Key Performance Indicators (KPIs) / metrics through dashboards, reports, and/or ad hoc analysis.
Establish and maintain a strong knowledgebase of resources including but not limited to technical and instructional support documentation for both Technical support staff as well as end-users.
Attend Change, Incident and team meetings as required.
Directly manage, coach, and develop the Application Support Specialist role and other resources as required.
Manage the day-to-day deliverables and performance of third-party software vendors according to contractual agreements.
Top Skills Required
7+ Years of technical experience; ideally inclusive of some of the following:
5 years’ experience with HRIS and Accounting solutions is a requirement
Travel/Transportation/Logistics industry experience an asset
Custom Developed Applications
Data Warehousing and Reporting, ETL tools. Data integration experience
Website / B2C Web Application experience an asset
Travel and Hospitality Industry Applications (e.g., airlines, cruise ship, rail travel) considered an asset
Salesforce platform experience an asset
Direct experience working in an application team leveraging SaaS, PaaS, and IaaS
Direct experience managing multiple vendor/system integrations, preferably through REST API framework
Experience with troubleshooting, bug-fixing, testing and deploying managed code adherent to standard Software Development Life Cycle processes
Experience directly or indirectly leading and managing employees
Must be legally eligible to work in Canada
Why work with us?
Build a long-term relationship with an experienced recruitment expert
Access to the ‘hidden’ job market – opportunities across Canada that aren’t posted on job boards
Get a high-level understanding of market dynamics affecting your industry
Gain insight into the culture of the company you’re applying for before submitting your profile
IT/IQ Tech Recruiters provides contract and permanent IT recruitment services to employers across Canada. We have a specialized approach to recruiting, segmenting our recruitment teams into specialty practice areas focusing on Development, PMO, Infrastructure and BI/CRM/ERP skill sets.
This approach enables our recruiters to become specialists; they know the market and work hard to understand each candidates’ capabilities, goals, career ambitions and quickly present them with the best possible opportunities. We are committed to helping candidates develop their careers and to helping our clients grow their business and complete important projects successfully.
We create opportunities for IT Professionals to empower business.
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Job: Product Manager Id: 15664
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