Senior Application Support Analyst (Contract)

Senior Application Support Analyst (Contract)

22-06-21
Development Id: 15708 - Contract

IT/IQ Tech Recruiters is seeking a Senior Application Support Analyst (Contract) to join our client in Vancouver, BC.

 

Why work with our client?

  • Competitive rates
  • Centrally located
  • Transit accessible

 

Responsibilities

  • Responsible for the overall health and support of ‘operational’ applications – including but not limited to finance services, operations/maintenance services, HR services, amongst other on-prem and cloud-hosted applications.
  • Manage customer tickets in a ticket system, ensure appropriate categorization of tickets, documentation of ticket activities and communications with the customers.
  • Establish rapport as a trustworthy, responsive, capable partner to business stakeholders; able to foster open communication and collaboration with the ultimate objective of delivering solutions to meet business needs.
  • Maintaining and updating technical documents and procedures.
  • Document support and maintenance procedures and keep them up to date.
  • Work with the IT Help Desk to identify tier 3 support activities that could be documented, knowledge transferred and handed over for them to support.

 

Top Skills Required

  • 3+ Years of technical experience; ideally inclusive of some of the following:
  • Travel/Transportation/Logistics industry experience 
  • Experience with HRIS and/or Accounting solutions 
  • Custom Developed Applications
  • Website / B2C Web Application experience 
  • Travel and Hospitality Industry Applications (e.g., airlines, cruise ship, rail travel) considered an asset
  • Salesforce platform experience (asset) 
  • Direct experience working in an application team leveraging SaaS, PaaS, and IaaS
  • Direct experience managing multiple vendor/system integrations, preferably through REST API framework
  • Experience with troubleshooting, bug-fixing, testing and deploying managed code adherent to standard Software Development Life Cycle processes
  • Must be legally eligible to work in Canada

 

Why work with us?

  • Build a long-term relationship with an experienced recruitment expert
  • Access to the ‘hidden’ job market – opportunities across Canada that aren’t posted on job boards
  • Get a high-level understanding of market dynamics affecting your industry
  • Gain insight into the culture of the company you’re applying for before submitting your profile

 

About Us

IT/IQ Tech Recruiters provides contract and permanent IT recruitment services to employers across Canada. We have a specialized approach to recruiting, segmenting our recruitment teams into specialty practice areas focusing on Development, PMO, Infrastructure and BI/CRM/ERP skill sets.

This approach enables our recruiters to become specialists; they know the market and work hard to understand each candidates’ capabilities, goals, career ambitions and quickly present them with the best possible opportunities.  We are committed to helping candidates develop their careers and to helping our clients grow their business and complete important projects successfully.

 

We create opportunities for IT Professionals to empower business.