Senior Technical Analyst

Senior Technical Analyst

07-05-21
Infrastructure Id: 15516 - Permanent

IT/IQ Tech Recruiters is seeking a Senior Technical Analyst to join our client in Toronto, ON.

 

Why work with our client?

  • Competitive rates
  • Centrally located
  • Transit accessible

 

Responsibilities

  • Provide Level 2 support to end users globally in a timely and accurate fashion
  • Respond to system-monitoring alerts, to ensure they are addressed appropriately
  • Perform user account administration, sever administration and  project related tasks
  • Respond to afterhours emergency system issues
  • Provide coaching and mentoring to level 1 support members
  • Understand existing business processes and refine/develop with business stakeholders where necessary.
  • Note: this role requires some scheduled off hours maintenance work in order to minimize the impact of business operations.
  • Create, track and update of incidents tickets in the help desk system

 

Top Skills Required

  • A post-secondary education in a computer science-related field or equivalent working experience
  • Strong analytical, problem solving, and time management skills
  • Excellent communication skills both  written and oral
  • Very strong customer service focus and a proven ability to communicate effectively with diverse groups on technical issues
  • Ability to make quick analysis of the problem and make appropriate, reasoned solutions.
  • Ability to work remotely and support a global workforce
  • Self-motivated individuals engaged in technology, with an attention to detail, and able to work independently to achieve goals with minimal direct supervision
  • Must be legally eligible to work in Canada

 

Why work with us?

  • Build a long-term relationship with an experienced recruitment expert
  • Access to the ‘hidden’ job market – opportunities across Canada that aren’t posted on job boards
  • Get a high-level understanding of market dynamics affecting your industry
  • Gain insight into the culture of the company you’re applying for before submitting your profile

 

About Us

IT/IQ Tech Recruiters provides contract and permanent IT recruitment services to employers across Canada. We have a specialized approach to recruiting, segmenting our recruitment teams into specialty practice areas focusing on Development, PMO, Infrastructure and BI/CRM/ERP skill sets.

This approach enables our recruiters to become specialists; they know the market and work hard to understand each candidates’ capabilities, goals, career ambitions and quickly present them with the best possible opportunities.  We are committed to helping candidates develop their careers and to helping our clients grow their business and complete important projects successfully.

 

We create opportunities for IT Professionals to empower business.