IT/IQ Tech Recruiters is seeking a Senior Technical Analyst to join our client in Toronto, ON.
Why work with our client?
Provide Level 2 support to end users globally in a timely and accurate fashion
Respond to system-monitoring alerts, to ensure they are addressed appropriately
Perform user account administration, sever administration and project related tasks
Respond to afterhours emergency system issues
Provide coaching and mentoring to level 1 support members
Understand existing business processes and refine/develop with business stakeholders where necessary.
Note: this role requires some scheduled off hours maintenance work in order to minimize the impact of business operations.
Create, track and update of incidents tickets in the help desk system
Top Skills Required
A post-secondary education in a computer science-related field or equivalent working experience
Strong analytical, problem solving, and time management skills
Excellent communication skills both written and oral
Very strong customer service focus and a proven ability to communicate effectively with diverse groups on technical issues
Ability to make quick analysis of the problem and make appropriate, reasoned solutions.
Ability to work remotely and support a global workforce
Self-motivated individuals engaged in technology, with an attention to detail, and able to work independently to achieve goals with minimal direct supervision
Must be legally eligible to work in Canada
Why work with us?
Build a long-term relationship with an experienced recruitment expert
Access to the ‘hidden’ job market – opportunities across Canada that aren’t posted on job boards
Get a high-level understanding of market dynamics affecting your industry
Gain insight into the culture of the company you’re applying for before submitting your profile
IT/IQ Tech Recruiters provides contract and permanent IT recruitment services to employers across Canada. We have a specialized approach to recruiting, segmenting our recruitment teams into specialty practice areas focusing on Development, PMO, Infrastructure and BI/CRM/ERP skill sets.
This approach enables our recruiters to become specialists; they know the market and work hard to understand each candidates’ capabilities, goals, career ambitions and quickly present them with the best possible opportunities. We are committed to helping candidates develop their careers and to helping our clients grow their business and complete important projects successfully.
We create opportunities for IT Professionals to empower business.
RESUME UPLOAD & APPLY
Job: Senior Technical Analyst Id: 15516
We'd love to take a look at your skills, experience and background for this role
Please fill out this form to get started.